Support
If something is not working, or you have a question, or you have an idea, here is how to reach us.
[email protected]
You get a real person, not a ticket robot, and we read every one.
This is not a full-time operation yet. If I am out on site I can be slow to reply, but I always do.
If you are reporting a bug, the things that help us fix it fast:
- What you were trying to do
- What happened instead
- Your device (iPhone 13 Pro, iPad mini, etc.) and iOS version
- A screenshot, if the bug is visible
We do not need your name, your company, or any account information. We do not have accounts.
Quick questions
Common answers.
My report is not exporting.
Make sure you have closed and reopened the app once since the last update. If the export dialog still does not appear, email us with the device and iOS version and we will sort it out.
I bought Pro and the unlock did not apply.
Open PikPix, go to Settings, tap Restore Purchases. If that does not work, email us; we can usually sort it out within a day.
Where is my data stored?
Everything is stored on your device: your projects, photos, captions, snippet library, the GPS coordinates read from your photos, and the company and personal details you enter in Settings. None of it reaches Fieldcraft Labs. We run no servers that hold it and have no way to read it.
When you generate a report, you choose where it goes: keep it on the device, save it to your own iCloud Drive (or any Files location), or share it. PikPix does not auto-sync your projects or photos to the cloud. If you want a copy off the device, exporting a report to your iCloud Drive is the way to do it. More on how your data is handled.
Can I get a refund?
Refund requests for App Store purchases go through Apple directly, not through us. Apple's process is at support.apple.com/HT204084. We do not have access to the refund mechanism on our side; if there is something about the app that did not work for you, tell us anyway so we can fix it for the next person.
Can you build a feature I need?
Maybe. Tell us what you need on the roadmap page. If something keeps coming up, we build it.
My company wants to talk about deploying PikPix across a team.
We do not have a team plan yet but we have a list of people asking for it. Email us and we will keep you on the list and let you know the day it lands.
We are one person and a workshop, not a support call centre. We will answer you ourselves, and we will be straight about what we can and cannot do.